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Privacy Policy

Last updated: Oct 15 2025

POSH SmartHome (“POSH,” “we,” “us,” or “our”) operates the POSH SmartHome website and mobile applications (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

We are committed to protecting your privacy and handling your personal information in a transparent and responsible manner.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information that can identify you, including but not limited to:

  • Name

  • Email address

  • Account login credentials

  • Contact information

  • Billing or subscription-related information

Usage and Technical Information

Information collected automatically when you use our Services, such as:

  • IP address

  • Device type, operating system, and browser

  • App usage data and interaction logs

  • Date and time of access

Energy-Related Information (User-Provided or Authorized)

Depending on your use of the platform, we may collect:

  • Self-reported appliance or device information

  • Energy usage data provided by you or authorized via third-party utility integrations

  • Solar production or consumption estimates

This data is used solely to provide personalized insights, recommendations, and services within the platform.

2. How We Collect Information

We collect information when you:

  • Create an account or subscribe to our Services

  • Enter information into the platform (e.g., devices, energy usage)

  • Connect third-party services where you authorize access

  • Interact with our website, app, or community features

We may also collect information automatically through cookies, analytics tools, and similar technologies.

3. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our Services

  • Generate personalized energy insights and recommendations

  • Manage accounts, subscriptions, and customer support

  • Communicate updates, service-related messages, or important notices

  • Analyze usage trends and improve platform performance

  • Comply with legal and regulatory requirements

We do not sell your personal information.

4. Sharing of Information

We may share information only in the following circumstances:

  • With service providers or partners who assist us in operating the platform (e.g., hosting, analytics, payment processing)

  • With third-party service providers when you explicitly choose to engage with them through our marketplace

  • To comply with legal obligations, court orders, or lawful requests

  • In connection with a business transfer, merger, or acquisition

All partners and service providers are required to protect your information and use it only for authorized purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality and user experience

  • Understand how users interact with our Services

  • Remember preferences and settings

You may choose to disable cookies through your browser settings, though some features may not function properly.

6. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, misuse, or disclosure.

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, update, or correct your personal information

  • Request deletion of your account and personal data

  • Withdraw consent where processing is based on consent

You may manage certain information directly through your account settings or by contacting us.

8. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information.

9. Children’s Privacy

POSH SmartHome does not knowingly collect personal information from individuals under the age of 13. If we become aware that such information has been collected, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our Services after changes means you accept the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, you may contact us at:

POSH SmartHomeEmail: hello@poshsmarthome.ca

 
 
 

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